Terms and Conditions for Sale of Tour Packages
GENERAL Terms
1. 25% of the total tour cost quoted; need to be submitted to the company account
along with the Tour Booking Form and Passport copies.
2. No booking will get entertained without the completion of the Tour Booking Form
along with the complete travelers’ details.
3. All quotations provided by the company are subject to availability of hotel rooms/cruise
cabins, services and/or flights at the time of processing the reservation. At the
time of reservation, the prices might change without prior notice.
4. All services provided by the Company are subject to full realization of payment
before departure. If payment is made by cheque, the Package/ tour component/vouchers
will be delivered only after realization of cheque.
5. The Company has right at any time and for any reason:
(a)To cancel a tour package/tour component before the date of departure and if it
does so, its liability shall be limited to refunding all the money paid by the Tourist,
towards the tour package / tour component.
(b)To amend, alter or withdraw any tour, holiday, excursion or facility, it has
advertised or published, or to substitute a hotel of similar class if it is deemed
advisable or necessary. In either case the Company shall not be liable for any damages,
additional expenses or consequential loss suffered by the Tourist/Group.
6. No person, other than the Company, in writing has authority to vary, add, amplify
or waive off any description, representation, terms and conditions set forth herein
or in brochure of the Company, or other terms & conditions regarding tour booked
by the Tourist with the Company.
7. In the event of the Company exercising its right to amend or alter any tour advertised
in their brochure or any other media after such tour or holidays has been booked
the Tourist shall have right:
(a)To continue with the tour or holiday as amended or altered.
(b)To accept any alternative tour or holiday which the Company may offer. In neither
of the above cases shall the Company be liable to the Tourist/Group for any damages,
additional expenses and consequential loss suffered by the Tourist/Group.
8. The Company shall in no circumstances whatsoever be liable to the Tourist/Group:
(a)Any death, personal injury, sickness, accident, loss, delays, increased expenses
or consequential damages by any misadventure or otherwise caused.
(b)Any act, omission or default of any hotelier, carrier, travel component supplier
or other person or by any servant or agent employed by the travel component supplier
who may be engaged or concerned in the provision of accommodation, refreshment,
carriage facility or service for the Tourist/Group, howsoever caused. In this clause
the expression “however caused” includes negligence on the part of any person.
9. No liability on the part of the Company arising in any way out of this contract
in respect of any tour, holiday or excursion facility shall exceed the total amount
paid or agreed to be paid for the tour, holiday, package/ tour component or excursion,
and shall in no case include any consequential damages or additional expenses whatsoever.
10. The prices quoted by the Company in its brochures / quotation are in US Dollars
or equivalent in foreign currency (local currency of the foreign country / countries
being visited). The Company reserves the right to amend these prices in case of
currency fluctuation and changes in various rates of exchange, Holiday, Special
Event or Peak Season surcharges and/or fuel cost before departure, govt. levies
/ duties, and to surcharge accordingly. All such increases in price must be paid
for in full.
11. It is the responsibility of the Tourist/Group to check and hold valid travel
documents like passport and Visa till the end of the tour. In case any travel document
like visa is refused, expires or is cancelled by the authorities, the tour participant
will have to meet all the contingencies arising therefrom and to meet all expenses
consequential thereto. The Company will have no responsibility whatsoever in respect
of the above matters.
12. Grant of visas is a sole discretion of the consulate. Incase visa is not granted
by the authorities, the applicable cancellation fee/service charge will be charged.
Even visa fee is non-refundable. The cancellation and refund policy of the company
will be applicable on the amount paid for the complete tour package in case of visa
not granted.
13. The Cost of Ticket does not include any Insurance Premium. The Tourist/Group
will have to pay any such premium at their own cost.
14. All tour programs and packages/ tour components are subject to laws, rules and
regulations. The Company will have no responsibility in respect of any condition
brought about by any such laws, etc., or due to act of God.
15. Any complaint by the Tourist (including complaint on behalf of passengers of
the Group submitted by the Tourist) in connection with or arising out of the tour
must be brought to the notice of the Company in writing within seven (07) days from
the end of the tour. No claim or complaint made thereafter shall be entertained
in any circumstances. No individual complaint of passenger of the Group shall be
entertained directly and therefore same must be made only by The Tourist who is
a leader of the Group.
16. All claims, disputes and litigation relating to the tours arranged by the Company
shall be construed according to current Indian laws only and shall be subject to
jurisdiction of courts in Gurgaon only.
17. Check in / Check out. Most hotels worldwide observe 1400-1600 Hrs. as Check-in
time & 1000-1200 Hrs. as Check out time. If the Tourist/Group arrival is before
or departure is after the normal check-in or check-out time, the Company is not
responsible for additional charges levied by the hotel or travel component supplier
and such charges are to be settled by the Tourist/Group directly with the hotel
or travel components supplier.
18. The Company will not be liable to any passenger for refund, compensation or
claim for shortage of tour days or for cancellation, postponement or re-routing
of any particular scheduled transport service due to any reasons including fog.
The rules in respect of cancellation charges or refund will be applicable as given
at the time of booking the tour. The tickets are issued, subject to conditions herein.
19. The Company does not hold any responsibility for any purchases or shopping done
by the customer at their own cost and will while he/she is on tour organized by
the Company.
20. The Company does not hold any responsibility for any extra services directly
purchased by the customer from the Company's vendor while customer is travelling
on the package tour over and above the services purchased from the Company.
STAR CLASSIFICATION OF HOTELS
Classification of Hotels as 5 star, 4 star etc is provided to the Company by the supplier of the hotel travel component and the Company endeavor to validate and authenticate this information in utter good faith. The Company cannot be held liable for wrong and inaccurate information provided to the Company. Descriptions, photographs, sketches and list of amenities/facilities are also provided and this information is obtained from the supplier of the hotel travel component.
BAGGAGE ALLOWANCE
Generally one suitcase not exceeding 15 kgs. and one piece of cabin baggage not exceeding 7 kgs is permitted for domestic sector flight. But, it is always advisable to check with the specific Airlines/Overseas Tour Operator/Transporter. Allowance may vary from transporter to transporter. As is the common practice, one piece of luggage is to be with linear dimensions (Length + Height + Width) not exceeding 45 inches. The Transporter may charge extra amount for the excess baggage. Against loss or late delivery of baggage payment for the same is subject to conditions laid down by the airline/overseas tour operator/hotel. The Company will not be held liable to the passenger for any case of late delivery or loss of baggage whether caused by any airlines, tour operator or hotel or by anyone else.
MEALS
Number of meals including breakfast are always corresponding to the number of nights booked by the Tourist in the hotel. Hotels do not provide breakfast on the day of arrival. The Company reserves the right to change the meal arrangement if circumstances make it necessary to do so. The meals are preset and choice of menu is not available.
TRANSFERS
Packages: Wherever transportation is provided on basis of Seat in Coach (SIC) same
is on sharing basis. Sightseeing Tours: Transportation is provided on the basis
of Seat in Coach (SIC) same is on sharing basis or Private vehicle basis depending
upon the tour/tour option booked. Airport Transfer: Transportation is provided on
the basis of Seat in Coach (SIC) same is on sharing basis or Private vehicle basis
depending upon the transfer/transfer option booked. It is the responsibility of
the customer to ensure that they reach on time at the designated place of pick up
in case of SIC ( Seat in Coach ) based transfer / sightseeing tour etc. In case
the customer reaches late and misses the coach, there will be no refund of the amount
paid for this service or any part refund from the amount paid for the full package.
In case of missing the coach, customer will have to make their own private arrangement
and at their own cost. On SIC transfers and tours guests might have to wait for
some time due to traffic Congestion or delay on the part of other co-passengers.
Night or early morning transfers could result in a surcharge other than the amount
paid.
The coach has a fixed route and itinerary and will not deviate from the same.
CURRENCY
The Company suggests the Tourist/Group to carry holiday spending money partly in currency, and rest in other mode as precribe by the bank . It is advisable to arrange the same at least a week before departure.
MODE
You can visit our office and make the payment. OR You can deposit the payment in
the below mentioned bank ( you must send us the receipt of payment deposited in
the bank through mail on specified email id) Bank Account Detail
Bank | Account Name | Account No | IFSC Code | Branch |
---|---|---|---|---|
HDFC | Open World Trips | 17197630000296 | HDFC0001719 | DLF CITY COURT SIKANDARPUR GURGAON |
1. If payment is by cheque, payment should be made at least 01 week before the delivery
of documents.
2. The cost of outbound package tour is payable in convertible foreign exchange
(subject to RBI/GOI regulation).
LIABILITY
The Company is acting as booking agent for the overseas tour operator / travel component
supplier and is travel agent only. The information given in the brochure/quotation
is as accurate as the Company can make it. The Company’s brochure descriptions are
of amenities normally available. However, circumstances can change due to events
beyond the control of the Company. Major roadwork, etc., may necessitate route changes.
Where the Company knows of these sufficiently in advance, the Company will notify
the Tourist/Group. Route changes could also be necessitated due to natural calamities.
The Company does not control or operate any Airline, neither do the Company owns
or controls any shipping company, coach or coach company, Hotel, transport and other
facility or service ingredients, travel component in tour package/ tour component
availed by the Tourist/Group. Since the Company only selects and co-ordinates travel
component, the Company shall not be liable for any injury, death, loss, deficiency
in service or damage, if any, caused by any act or omission of the management or
employees or any independent contractor of any airlines, shipping company etc. Declaration
for Foreign Exchange Declaration for Basic Travel Quota (BTQ)
" I declare that the information given above by me are true and correct to my knowledge.
I declare that the exchange applied for together with the exchange already availed
does not exceed $10,000/- in this financial year. I further confirm, that I am a
Resident Indian Citizen and intent to return to India. I further undertake that
the transaction is not designed to contravene or evade the provisions of the Foreign
Management Act, 1999 (42 of 1999) or any of the Rules/ Notifications/ Directions
issued under the Act. Declaration for Business Travel (BT) Liberalized Exchange
Rate Management System (LERMS) It is certified that the expense for the above trip
are being met by the company/ firm. We undertake that the foreign exchange withdrawn
will be used for the purpose stated above. We further undertake that the transaction
is not design to contravene or evade that provisions of the Foreign Exchange Management
Act, 1999 or any of the Rules/ Notifications/ Directions issued under the Act."
REFUND AND CANCELLATION POLICY
60 days prior to the departure date of travel 100% amount will be refund
60 - 45 days prior to departure 30% of the tour cost with 5% or 3000 (whoever is
less)service charges
45 - 35 days prior to departure 45% of the tour cost with 5% or 3000 (whoever is
less)service charges
Within 35 days or less no refunds.
During certain special period or for any particular property there can be 100% cancellation
irrespective of the time of cancellation. Incase of non – refundable air tickets,
full cancellation will apply and as such tickets will be completely non- refundable.
Cancellation and/or amendment of airline tickets/tour packages shall at all times
be subject to fees/charges/levies/payments as may be levied/payable to the relevant
airline/carrier/hotel/transporter/services supplier in accordance with such relevant
airline/carrier cancellation/refund policy. Prior to booking tickets/tour packages,
you must acquaint yourself with the relevant airline/carrier cancellation/refund
policy with respect to the ticket/tour packages to be booked by you. Any cancellation/amendment
fees/charges/levies/payments levied by/payable to the relevant airline shall be
to your account. At present a service fee of Rs 200/- and Rs 500/- per personis
being charged for domestic and International respectively over and above the airline
cancellation/rebooking fees. Tour Packages include air bookings, hotel bookings,
transfers, sightseeing, meals and any other service booked by the passenger.
The customer must read individual airline specific terms and conditions in order
to find out if the ticket proposed to be booked / purchased is subject to any additional
cancellation fee or charge. We take no liability whatsoever in this regard
Please note that unless stated otherwise, it is mandatory to contact us for refunds
and the airline will not directly refund the tickets booked through our company.
All refunds will be payable in INR only.
No refund will be made for any partly unused services- accommodation, missed meal,
transportation, cruise portion, sightseeing in case any of these services are not
availed by the customer on his /her tour.
NOTE OF CAUTION BEFORE BOOKING OF PACKAGE/TRAVEL TOUR COMPONENT
Travel tour packages/travel tour components that you intent to book from us are
of such nature where one has to undertake considerable amount of walking and physical
activity to enjoy them. All tours involve long hours of travelling and some tour
components may include theme park activities such as speed boat rides, balloon rides
and other adventure sports which are suitable only for medically/physically fit
persons. We therefore, forewarn heart patients, pregnant women, senior citizens,
persons those requiring special care, patients of respiratory disorder, persons
suffering from arthritis, blood pressure and diabetes, not to undertake tour. There
will be no medical help that can be provided during such tours. It is therefore
advised not to venture if any person requires special medical attention during the
tour. There is no luggage assistance and it is expected every tourist to manage
his own luggage. Some of the tourist products are without elevators/escalators and
one may have to use stairs.
Inspite of the above mentioned warning tourist who undertakes tour at his own volition
and risk, OWT will not be responsible for any medical complication that may arise
during the tour. Not only this, one has to be medically fit and energetic to undertake
tour packages. You must therefore satisfy yourself by undergoing medical checkup
and obtain medical fitness certificate from your registered medical practitioner.
Health & Travel Insurance: We recommend all our customers to take travel insurance.
FOG
The Company will not be liable to any passenger for refund, compensation or claim for shortening of tour in relation to tour shown in itinerary or any cancellation, route change or postponement or delay of any airlines due to any reason whatsoever including fog or bad weather and the tickets/package are issued subject to the conditions herein.